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We Make Buying Insurance a Walk in the Park.
Quality Insurance for Quality Clients.
CUSTOMER SERVICE SURVEY
Please tell us a little bit about yourself:
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Your name:
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Your email:
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Your phone:
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What type of policy do you have? (eg, Auto, Home, Business)
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What is the date of your most recent dealings with Axis?
March 2010
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Which Axis office did you deal with?
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Which Axis employee served you?
1) GOLDEN RULE: In your most recent dealings with our firm, was your Axis Insurance Customer Service representative:
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Courteous
Yes
No
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Prompt
Yes
No
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Helpful
Yes
No
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2) ADVICE: At Axis, our only business is insurance. Did you feel you received solid advice on your insurance needs from your Axis representative?
Yes
No
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3) PLAIN LANGUAGE: Sometimes in the insurance world, we use words and terms that are different. Did your Axis representative take the time to explain your insurance purchase options in plain language?
Yes
No
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4) VALUE: Did you feel you received ‘good value’ for the insurance advice and services that were provided?
Yes
No
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5) IMPROVEMENT: Axis Insurance Managers continually looks for ways to improve its performance and service levels to our customers. Based on your recent experience, can you offer a suggestion for improvement to us?
Yes
No
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If you answered "Yes" to question 5, kindly tell us your suggestion:
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Lastly...may we contact you to follow-up on this survey? If so, please advise the method of contact you’d prefer:
- Select one -
Telephone (daytime number please)
Email
No thank you
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