Lindsay James

Claims Account Manager

Lindsay James is a Claims Account Manager at Axis Insurance, where she leads commercial transportation and financial programs portfolios. In her role, she advocates for her clients throughout the claims process, ensuring their needs are met with clarity, precision, and results. Whether navigating complex losses or guiding clients through policy nuances, Lindsay strives to be a steady and strategic partner in moments that matter.

After graduating from the Insurance Program at Mohawk College in 2019, Lindsay joined Axis and has proudly grown with the company for nearly five years. She holds both the Chartered Insurance Professional (CIP) and Registered Insurance Broker of Ontario (RIBO) designations, which have equipped her to serve clients with deep industry insight and technical expertise. Her specialization lies in commercial transportation and financial program claims, where she’s also taken on training responsibilities in the past to elevate claims protocols.

Lindsay has built a reputation for being tenacious and solution-oriented, especially when combing thorough policy wordings to challenge interpretations or advocate for broader coverage. This kind of meticulous work can make all the difference in high stakes claims and has helped trigger previously denied coverages for her clients. She sees risk not as a hurdle but as a lever for growth, and her role is to help clients embrace that, confidently and strategically.

Outside of work, Lindsay is a proud hockey mom and wife, raising four girls between the ages of 0 and 11. Her family thrives on the energy of sports, especially ball hockey and CFL game days with the Hamilton Tiger-Cats. When she’s not supporting clients or teammates, you can find her cheering from the sidelines, rolling dice on game night, or heading off to the next tournament.