Lindsay James

Claims Account Manager

I’m Lindsay James, a Claims Account Manager at Axis Insurance, where I lead our commercial transportation and financial programs portfolios. In my role, I advocate for our clients throughout the claims process, ensuring their needs are met with clarity, precision, and results. Whether navigating complex losses or guiding clients through policy nuances, I strive to be a steady and strategic partner in moments that matter.

After graduating from the Insurance Program at Mohawk College in 2019, I joined Axis and have proudly grown with the company for nearly five years. I hold both my Chartered Insurance Professional (CIP) and Registered Insurance Broker of Ontario (RIBO) designations, which have equipped me to serve clients with deep industry insight and technical expertise. My specialization lies in commercial transportation and financial program claims, where I’ve also taken on training responsibilities in the past to elevate our claims protocols.

I’ve built a reputation for being tenacious and solution-oriented, especially when combing thorough policy wordings to challenge interpretations or advocate for broader coverage. This kind of meticulous work can make all the difference in high stakes claims and has helped trigger previously denied coverages for our clients. I see risk not as a hurdle but as a lever for growth, and my role is to help clients embrace that, confidently and strategically.

Outside of work, I’m a proud hockey mom and wife, raising four girls between the ages of 0 and 11. Our family thrives on the energy of sports, especially ball hockey and CFL game days with the Hamilton Tiger-Cats. When I’m not supporting clients or teammates, you’ll find me cheering from the sidelines, rolling dice on game night, or heading off to the next tournament.