Experienced Claims Support

Axis Insurance brings decades of experience to every claim. Our deep industry knowledge ensures that you’re not navigating this process alone. We offer full support and assistance, every step of the way.

While the insurance company adjusts your claim, remember that Axis is always here for you. We provide expert advocacy and support, leveraging our expertise to represent your best interests and facilitate a fair resolution.

For immediate assistance, it’s often fastest to contact the insurance company directly if you have their details. Alternatively, you can fill out this form or reach out to your Axis broker directly for expert advice and support.

Initiate a Claim

To initiate a claim, we advise reaching out to a member of your Axis service team or the directly where applicable.


Report the incident

Promptly inform your Axis Insurance representative about the incident. Reach out via phone, this form, or direct email, ideally within 24 hours, to ensure timely action.


Prevent Additional Loss 

Before reporting the claim or appointing a loss assessor, take immediate steps to prevent further harm to life or property damage.


Submit Documentation 

Promptly complete all necessary claims documentation and send it to Axis or your assigned insurance adjuster, along with any supporting items such as photographs of damage, police crime numbers, ownership records, etc.


Avoid Admitting Liability 

While you report the incident to your Axis Insurance group representative via phone, fax, or email, ideally within 24 hours, refrain from opining about liability at any stage.

Report an Incident

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Claim Details

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    To file a claim, promptly complete our online form or directly contact your Axis Insurance broker for assistance. If you have the contact details of your insurance company, you can also reach out to them immediately. This ensures that your claim is initiated quickly, allowing for timely processing and support.

      In the event of an accident, it’s important to gather comprehensive information for your claim. Collect names, contact details, and insurance information of all parties involved. Also, note any witnesses and get their contact details. Document a detailed description of the incident and the damages incurred. This information is crucial for a thorough and efficient processing of your claim.

        Once your claim is filed, it will be reviewed by an assigned adjuster. This adjuster will investigate the incident and assess the damages, ensuring your claim aligns with your coverage. They will communicate with you throughout the process for a swift and effective resolution. The goal is to manage your claim efficiently, with clarity and support at each step.

          Whether your premium increases after a claim depends on several factors, including your claim history, the specifics of your insurance contract, and your relationship with the insurer. Often, a single claim may not necessarily result in a premium increase. Each situation is unique, and adjustments to premiums are made based on a comprehensive review of all relevant factors. It’s important to understand that insurance is tailored to individual circumstances, and your history of claims plays a significant role in this determination.

            If you find yourself in disagreement with a claim decision made by the insurance company or a third-party adjuster, we at Axis can assist. As your broker, we can help facilitate further discussions, provide additional insights, and advocate on your behalf. While the final decision rests with the insurer, our role is to support and guide you through any concerns or disputes to seek a fair resolution.

              The timeframe for processing a claim can vary greatly, as it depends on the complexity of the claim and the promptness of information and documentation provided. As your broker, Axis Insurance will liaise with the insurance company on your behalf, ensuring that your claim is being handled efficiently. While we don’t control the speed of the claims process, we will keep you informed and provide support throughout, striving for a timely resolution.