Lorraine Palmer

Team Leader, Claims

Lorraine Palmer is the Team Leader for the Claims department at Axis. She manages a team of three, focusing on mentoring, motivating, and supporting them to build on their strengths and work through challenges. Through regular coaching sessions, Lorraine listens to their questions and concerns and helps guide their growth and development. Making herself available to her team every day is a top priority – one that helps create a strong, confident group that delivers for their clients.

Lorraine has over 26 years of experience working in the insurance industry, starting in 1999 with claims and bonds, then gaining experience as a Commercial Account Manager for ten years across various sectors. She then spent a decade managing both commercial and personal claims before moving into her role as Team Leader. Lorraine’s background has given her deep expertise in auto, property and casualty, professional liability, and construction claims. She holds licenses in every Canadian province except Quebec.

Throughout her career, she’s shared knowledge and experience with colleagues, presenting to commercial lines teams about claim frequency, trends, and changes that shape the industry. Helping educate others strengthens both her team and the service they provide.

At Axis, the belief is that knowing how risk operates is the key to shaping success. Helping clients understand how their policies respond to losses — and guiding them through challenging claim scenarios — is central to what Lorraine does. By being empathic, transparent, and thorough, she helps ensure a better claims experience, making it more likely that clients remain loyal and confident in the long run.

Outside of work, Lorraine gives back to her community by supporting Project Share food drives and donations. In her personal time, she stays active with sports, watch movies ranging from martial arts to rom‑coms, and spends quality moments attending K‑Pop concerts with her daughter. Lorraine also enjoys reading mystery and romance novels and exploring new and unique recipes in her kitchen.