Make a claim
General Claims Procedure
1. Report the incident
Report the incident to your representative from one of Axis Insurance group member firms by telephone, fax or email, wherever practicable, within 24 hours of the incident.
After Hours Emergency Service
Kernaghan Adjusters: claims@kernaghan.com
Phone: 604-688-5651 / Toll Free: 1-800-387-5677
Subway Claims 24 Hour Line: 1-866-647-5217
2. Prevent further loss
Regardless of wether or not the claim has been reported or a loss assessor appointed, you must immediately do whatever is necessary to prevent further loss of life or property damage.
You can:
- Call the Fire Department, Ambulance, Police or Other Appropiate Emergency Services
- If there is Damage to your Building contact your building administrator
3. Complete documentation
Complete all claims documentation as soon as practicable and forward to Axis Insurance Managers with any supporting documents. These documents could include photographs of damage, crime numbers issued by the Police, records of ownership etc.
4. Do not admit liability
Report the incident to your representative from one of Axis Insurance group member firms by telephone, fax or email, wherever practicable, within 24 hours of the incident.
5. Prevent further loss
Regardless of wether or not the claim has been reported or a loss assessor appointed, you must immediately do whatever is necessary to prevent further loss of life or property damage.
6. Complete documentation
Complete all claims documentation as soon as practicable and forward to Axis Insurance Managers with any supporting documents. These documents could include photographs of damage, crime numbers issued by the Police, records of ownership etc.
