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Axis Insurance – Online Privacy Policy

Axis Insurance (Axis) is dedicated to providing superior products and services that meet and exceed the
needs of our clients. In doing so, Axis is committed to protecting your privacy and being accountable for
the information we collect from you. Your Privacy is and has always been important to us.
This privacy policy has been developed with the intention of meeting Canadian and Provincial privacy
legislation. It is compiled to inform those who are concerned with how their ‘Personally Identifiable
Information’ (Personal Information) is being used by Axis. Personal Information means information about
an identifiable individual, such as someone’s name, home address, social insurance number, sex, income
or family status and their business interests. Personal Information is also information that can be used on
its own or with other information to identify, contact, or locate a single person, or to identify an individual
in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use,
protect or otherwise handle your personal information in accordance with our website.

Which entities are included in this Privacy Policy?

The following entities fall within Axis Insurance:
• Axis Insurance Managers Inc.
• LMG Insurance Brokers Ltd.
• Metrix Professional Insurance Brokers Inc.
• Otto & Associates Ltd. dba Cypress Insurance Brokers
• Otto & Associates Ltd. dba OA Fine Art & Jewellers Insurance Services
• Shaw Sabey & Associates Ltd.

What Personal Information do we collect from the people that visit our websites?

When completing a contact form, registering on our site, making a payment or completing an application,
you may be asked to enter your name, email address, mailing address, phone number, credit card
information or other details to help you with your experience and/or the purchase of our insurance
products and services. This website also uses cookies to enhance the browsing experience and to
optimize our content offering to each individual browser on which this website is displayed.

What Personal Information do we collect from you?

In the course of quoting, binding, and servicing insurance products, we may need to collect your personal
information. This includes, but is not limited to:
• Your name, address, telephone number, email address, and other contact information;
• Your age, birth date, credit card number, or license plate number;
• Your medical records, credit records, driving record, or previous addresses;
• Information about your insurance history, including past policies, claims, or loss history whether
claimed or not;
• Other information we may collect with your consent or as permitted or required by law.

Why do we collect, use and disclose Personal Information?

The collection of Personal Information about you is essential to Axis being able to provide the products
and services that best meet your needs and to deliver the customer experience, products and service you
Once you contact us to request service, Axis may use your personal information to:
• Confirm your identity;
• Qualify you for, determine your coverage needs, assess risk, and provide you with a quotation for
insurance products and services that you request;

  • Evaluate your credit and collect insurance premiums and fees;

Assist with the claims process;

Evaluate your insurance needs and offer and/or provide other products that may be of interest to

you or provide you with greater protection;

Maintain business records as required;

Meet legal, regulatory, and internal processing requirements;

Otherwise, with consent or as permitted or required by law.


When do we collect information?


We collect information from you when you register, place an order, fill out a form or enter information on

our site. We also collect information when you call, visit, or email our office requesting insurance

coverage or quotations. Depending on the products or services you request, we may collect information

that you provide on applications for products and services, such as your contact information, age,

financial information, and information directly relating to the insurance product for which you are applying.

To assess risk or if you make a claim, we may collect information from insurers, industry associations and

claims adjusters. We may also automatically collect information through our marketing programs through

the use of cookies, and other technologies that track how you use our website and marketing



How do we use your information?


We may use the information we collect from you when you register, complete an application, make a

payment, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or

use certain other site features in the following ways:

To allow us to deliver content and product offerings;

To improve our website in order to enhance the user experience;

To allow us to better service you in responding to your customer service needs;

To provide insurance proposals, quotations and information;

To send periodic emails regarding your order and/or our products and services;

To determine eligibility and process applications for products and services;

For communication, service, marketing, billing and administration;

For claims administration and data analysis;

For analytical purposes;

To develop proprietary tools and features;

To comply with legal, audit, security and regulatory requirements.


Will we disclose your personal information to other parties?


We will not sell, trade or rent your Personal Information to anyone outside of Axis, or its group of

companies, without your consent. However, if you are applying for insurance, or other products or

services or requesting quotations, indications of premiums or policy terms or availability of coverage your

information will be shared with third parties, including but not limited to:

Insurance Companies;


Other Insurance Brokers (both within and outside the Axis Group, including Lloyds’ Brokers);

Managing General Agents (MGA’s);


Claims Adjusters;

Restoration Companies;

External Accounting Firms;

Other third parties as permitted or required by law.

Such third parties may be located in Canada or elsewhere in the world including the United States and


Axis will disclose Personal Information where authorized or required by law, court order, subpoena or

search warrant.


How do we protect your Personal Information?


Axis will protect the security and confidentiality of Personal Information as is appropriate to the sensitivity

level of the information collected. Personal Information is stored in confidential databases at locations in

Canada, the United States, and the United Kingdom. These sites have appropriate security measures in

place to protect against the loss, misuse and alteration of Personal Information under the care and control

of Axis. Any information transmitted via the Internet, however, may be intercepted by third parties. Axis

does not assume any liability for interception, alteration or misuse of information transmitted over the


Our service providers and agents are bound to maintain the confidentiality of your Personal Information

and may not use the information for any unauthorized purpose. Employees are governed by strict

standards and policies to ensure that Personal Information is secure and treated with the utmost care and



Third-party links


Occasionally, at our discretion, we may include or offer third-party products or services on our website.

Such third-party sites will have separate and independent privacy policies and we have no responsibility

or liability for the content and activities of these linked sites.




It is your choice whether or not you provide Axis with Personal Information. From time to time we may obtain your express consent to the use Personal Information. More generally we will determine that consent has been implied by your voluntary provision of the information. Express consent can be verbal or written including electronic form (email). Implied consent occurs when we can assume you have given consent by your actions such as request a specific product, service or general information to assist with your insurance buying decisions, and by the provision to Axis of Personal Information in that regard, we infer that you consented to the use of that Personal Information as is reasonable to provide the product or service requested.

If you need to provide Personal Information about other individuals such as employees, dependents, and sub-contractors you must obtain their consent for these purposes prior to your disclosure to us.

You may at any time withdraw your consent by providing us with reasonable notice. You may not withdraw your consent where so doing will frustrate performance of a legal obligation. Should you choose to withdraw your consent, we are legally obligated to inform you of the consequences of withdrawing consent which may result in us being unable to provide the products or services requested by you.

If at any time you would like to unsubscribe from receiving future emails, you can contact us at here and we will promptly remove you from ALL correspondence.


Contacting Us


If there are any questions regarding this privacy policy you may contact us using the information below:

Contact Us


Axis Insurance Managers Inc.

#400 – 555 Burrard St. Box 275

Vancouver, BC V7X 1M8


Any complaints regarding our treatment of your PERSONAL INFORMATION should be directed to:


Andrea Murray, Director, Internal Control & Compliance

Axis Insurance Managers Inc.

#400 – 555 Burrard St. Box 275

Vancouver, BC V7X 1M8

privacy@axisinsurance.ca or andrea.murray@axisinsurance.ca 604-282-7884




Janet Boldt, Manager, Internal Control & Compliance

Axis Insurance Managers Inc.

Assistant Privacy Compliance Officer

#400 – 555 Burrard St. Box 275

Vancouver, BC V7X 1M8

privacy@axisinsurance.ca or janet.boldt@axisinsurance.ca 604-699-2065


Should you not be satisfied with our response you can complain to the Office of the Information and Privacy Commissioner for British Columbia.